How does this benefit your Salesforce investment?
Continuous Improvement
Ongoing expert tweaks ensure your Salesforce grows with your business. We identify efficiency boosts, suggest smart upgrades, and implement best practices so you always get the most value.
Expertise and Efficiency
Ditch admin headaches! Our experts handle user management, security, data, and updates, freeing you to focus on growth. Your optimized system saves time, money, and frustration.
Stay Updated with Salesforce Changes
We stay on top of every Salesforce update and enhancement, seamlessly deploying them to your system and keeping your business ahead of the curve.
Customization Understanding
Trained users master your custom features, boosting productivity and squeezing every advantage from your tailored system.
Efficient Adoption
Masterful training makes using Salesforce a breeze, boosting adoption and driving results. Your team will embrace change, leverage every feature, and crush daily tasks.
Feedback Loop
User interactions fuel insights. Consultants mine your feedback for training tweaks and system upgrades, ensuring your Salesforce keeps exceeding expectations.
Reduced Dependence on IT/ Increased RoI
Confident users handle daily tasks and fix hiccups, freeing IT for bigger wins and boosting your Salesforce ROI.
Scalability and Flexibility
Customize Salesforce to fit your unique needs. Add objects, fields, and workflows on-demand to scale seamlessly and keep pace with your evolving business.
Alignment with Business Processes
Ditch generic sales talk and tailor Salesforce to your unique workflows. Craft custom objects, fields, and flows that mirror your operations, boosting efficiency and data accuracy.
Automation and Efficiency
Automate repetitive tasks with custom workflows, freeing you up to focus on what matters most. Boost efficiency and watch your operations hum.
Competitive Edge
Tailor Salesforce to your unique needs, unlock powerful data insights, and craft winning CRM strategies that leave the competition in the dust.
Efficient Processes
Access the right data at the right time to eliminate errors and streamline your processes, boosting efficiency and productivity.
Improved Decision Making
Clean, reliable data fuels confident decisions. Make strategic plans and run reports with total trust, thanks to accurate info at your fingertips.
Compliance and Security
Streamline data management to stay compliant and secure. Protect sensitive information, avoid costly breaches, and keep your business worry-free.
Sustainable Growth
Secure your data's future with robust management, ensuring it grows alongside your business without sacrificing quality.
Customer Experience Enhancement
Unite your data and personalize every touchpoint, from smarter interactions to faster service, with expert integrations that elevate your customer experience.
360-Degree View of Customers
Connect Salesforce to all your systems and gain a crystal-clear, 360-degree view of your customers. Analyze interactions, predict needs, and deliver personalized experiences that wow.
Data Consistency
Integrate Salesforce with other systems and watch siloed information vanish. Enjoy consistent, real-time data across platforms, empowering every department with accurate insights.
Audit Trails and Monitoring
Stay one step ahead with audit trails and monitoring. Track user activity, spot suspicious behavior, and respond fast to protect your Salesforce data.
Regulatory Compliance
Proactive compliance checks safeguard your Salesforce against costly legal risks and data privacy concerns, ensuring you confidently meet industry standards like GDPR, HIPAA, and PCI-DSS.
Security Patching and Updates
Stay ahead of threats with automatic security updates and expert patching, shielding your valuable data and keeping your instance fortress-strong.
Data Encryption
Rest assured, your information is safeguarded with encryption both at rest and in transit, keeping it unreadable to anyone but authorized eyes.
Our Salesforce Managed Services Inclusions
Administration and Configuration
Ongoing system administration, user management, and configuration to ensure your Salesforce instance is optimized for your business needs
User Support and Training
Providing support to end-users, including troubleshooting issues, answering questions, and offering training to help them make the most of Salesforce.
Customization and Development
Creating custom objects, fields, and workflows to align Salesforce with your evolving business requirements.
Data Management
Data cleansing, migration, and ongoing data maintenance to ensure data quality and integrity within Salesforce.
Integration Services
Connecting Salesforce with other business systems and applications to enable seamless data exchange and process automation.
Security and Compliance
Regular security assessments and compliance checks to ensure your Salesforce instance meets industry and regulatory standards.
Salesforce Managed Services Offerings
Maximise the capabilities of the powerful Salesforce platform at every stage of your Salesforce journey with our SLA-driven, modular, and cost-effective Salesforce managed services pricing offerings. Stay ahead of the curve, no matter your current position.
Basic
Empower your existing Admin
US$
600
per week
-
Shared Support Services
-
Shared Staffing
Standard
Additional admin at a fraction of the cost
US$
1,200
per week
-
Shared Support Services
-
Shared Staffing
Professional
Double the impact of Salesforce Support
US$
2,400
per week
-
Dedicated Support Services
-
Shared Staffing
Our Expertise
With a decade of hands-on experience, TechForce Services stands at the forefront of providing unparalleled Salesforce Managed Services across various industries and solutions. Our deep domain knowledge and real-life expertise enable us to understand and enhance business models and processes.
Salesforce Managed Support
TechForce Services offers comprehensive Salesforce managed support to ensure the seamless operation of your CRM. Our dedicated team ensures that your Salesforce instance operates at its peak efficiency, providing the support you need when you need it.
Salesforce Customer 360
Unlock growth and efficiency with our expertise in Salesforce Customer 360. Gain a comprehensive view of customer data across marketing, sales, commerce, production, service, finance, and throughout your organization.
Sales Cloud
Experience the power of a unified platform for your complete sales process. Our expertise covers opportunity management, sales automation, forecast management, revenue cloud, sales engagement, territory planning, and more.
Service Cloud
Win hearts through a connected experience with our Service Cloud solutions. Benefit from case management, automation, analytics, self-service, field service, digital engagement, omni-channel engagement, and more.
Experience Cloud
Put your customers first, from anywhere. Our Experience Cloud solutions encompass partner relationship management, business integrations, customer service, and building tailored experiences for your audience.
Marketing Cloud
Build trusted relationships for life with Marketing Cloud. Leverage our expertise in customer data platforms, personalization, engagement, account engagement, intelligence, loyalty management, and more.
Education Cloud
Seamlessly manage education workflows with our Education Cloud expertise. We bring together data on admission, verification, assessment, alumni management, CRM, and more, all in one place.
Financial Managed Services
In the realm of financial services, we assist in addressing challenges such as transitioning from traditional institutions to providing innovative solutions, meeting customer demands, and preventing data breaches.
CRM Managed Services for Government
Navigating the complexities of government processes requires specialized solutions. Our CRM managed services for government entities address specific needs, ensuring efficient operations and service delivery.
Frequently Asked Questions (FAQs)
What are buckets or Service types offered in the managed Service pack?
Our products in the Managed Services consists of three distinct of services. The Products currently differ only in the available hours and can be chosen based on your needs. The first bucket is the Admin Service, which is 50% of the allocated weekly hours under a product. These hours are available to a customer to request Administration related help covered in Remote Administration Scope link.
The second bucket is the Business Analysis, where we work closely with you to understand your unique business needs and provide suggestions to implement them in Salesforce. Hours available here are at 25% of the total time in week.
Under the third bucket, Development bucket we look after your needs for minor enhancement either automation or code.
In our offering, the second and third bucket together form our Customer Success plan.
What is included in the remote administration services?
Our remote administration services cover a range of activities, including user management, security and access controls, data management, system configuration, and customization support. We handle routine administrative tasks and ensure the smooth operation of your Salesforce instance.
Please refer to our Remote Administration Scope at link
How do I request support for a specific administrative task?
You can easily request support by submitting a ticket through our Customer portal or by contacting our support team via email. Our team will promptly address your request and provide assistance.
What does Business support hours mean?
Business support hours means 9:00 AM to 5:00 PM AEST
What does customer success mean in the context of your managed service offering?
Customer success is at the core of our managed service offering. It means that we are committed to helping you achieve your Salesforce goals and maximise the value of your investment. All our plans offer two distinct buckets of service hours, namely the Business Analysis and Development.
As part of Business Analysis, we work closely with you to understand your unique business needs and provide suggestions to implement them in Salesforce. If these changes are minor enhancement, then we will build it as part of hours available under the Development bucket.
What happens if I do not use customer success hours every week, do they accrue?
Customer Success bucket components Business Analysis and Development, and they don’t accrue. Which means they are not available beyond the current week. However, if the hours can be used in the same week towards Admin hours to get additional Admin support.
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