Delight customers. Accelerate conversations. Drive Results.
Align with Customers
Respond to customer service queries more quickly and intelligently. Expedite service workflows and approvals. Achieve increased customer engagement and satisfaction throughout the support life cycle. Organise and prioritise issues, handle work orders, and reply to client tickets more quickly- accelerating the case resolution. Increase efficiency of service agents and improve customer retention.
Our Service Cloud offerings:
Consultation
Draw finest roadmap, strategy, and tool selection. Evaluate implementation risks and connect key metrics and KPIs before actual roll-out. Obtain guaranteed flawless rollout. Improve customer satisfaction and support staff productivity.
Implementation
Implement Lightning Console, Live Agent, Mobile Messaging, Knowledge Base, Omnichannel Routing, and more. Equip businesses with AI-driven analytics deployments. Boost agent productivity.
Customisation
Establish custom fields and alter business rules. Enable usage of Lightning and Classic Cloud Consoles. Customise accounts and contacts. Develop bespoke email templates and reports, and build custom dashboards.
Key benefits of Salesforce Service Cloud
Case Management
Case management is essential for any business since it considers the customer’s complete life cycle and has a direct impact on how they see you. By utilising our Salesforce Service Cloud implementation services, you will have complete control over your cases and achieve improved case generation, assignment, escalation, and prioritising capabilities.
Omnichannel Communication
Communication is the foundation of customer service. Therefore, having complete control over your communication routes is crucial. To improve your customer care efforts and make it simpler for customers to contact you from anywhere, we give your agents the ability to connect with customers across channels.
Personalise your Customer Experience
Customers are the best assets for any organisation. To drive further value from your business, it is imperative to wow your customers inside out. We help you in obtaining a 360° perspective of your clients, their activities, and their interactions so that you may assist them in making data-driven decisions that enhance their performance and increase their client retention rate.
Automation with Macros
By automating frequent, repetitive, multi-step procedures, you can better handle client complaints while freeing up your support staff.
What our
Customers Say
A happy customer is your greatest brand ambassador. Watch what our customers say about us.
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We acknowledge the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
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