Elevating Recruitment Success: A Case Study of Salesforce implementation in a Leading Recruitment Firm

The case study revolves around a prominent recruitment firm operating a skilled talent marketplace, facilitating swift connections between businesses and top-tier professionals. Utilising Salesforce for both backend operations and marketplace functionality, the firm sought to maximise its benefits to enhance stakeholder experiences. However, several challenges were identified, including outdated software versions, data storage issues, and integration inefficiencies, prompting the need for strategic improvements.

A-Leading-Recruitment-Firm-Case-Study

Project Challenges

  • Operating on the outdated 'Classic' version of Salesforce
  • Lack of archiving leading to data storage issues
  • Unidirectional Salesforce-marketplace integration causes duplicate, incomplete records
  • Organisational changes within the customer company
  • Uncertainty about improving operational efficiency
  • Limited data visibility for stakeholders

Project Solutions

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