Salesforce Government Cloud

Speed. Agility. Citizen-First.

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Unlock more potential for innovation

Access scalable, flexible and secure platforms with apps and services for a Citizen 360 degree environment. Deliver proactive service, connected experiences, and personalised interactions. Transform citizens’ experiences to meet varied, dynamic, mission-critical national security, healthcare, public safety, and social service needs.  Adopt new technologies like cloud-based CRM solutions.  Upgrade outdated systems and introduce innovative new strategies to meeting the citizens’ higher expectations for seamless service deliveries.

cloud-based CRM solutions

What can Salesforce do for the Public Sector?

  • Manage on-premises legacy systems
  • Design, build, and deliver exceptional services
  • Address the growing security and compliance requirements
  • Improve operational efficiencies by breaking silos, automating systems, and making data reliable
  • Modernise processes and unify the fragmented workflows of public sector organisations and agencies with robust integration capabilities into a single source of truth
Salesforce do for the Public Sector

How can we help you overcome the digital dilemma?

TechForce Services Public Cloud expertise and capabilities help the public sector step up their digital transformation efforts by leveraging the power of Salesforce platforms and standardisation. We are a Salesforce Consulting partner and work with various public sector agencies to implement Salesforce Sales, Service, Experience and Cloud, as well as analytics solutions to drive speed and innovation.

Here’s what we can do for the public sector:

Federal-Governments

Federal Governments:

  • Build custom, ready-to-deploy apps with little to no coding knowledge
  • Deploy scalable solutions that can maintain data and track the progress of several public health and other programs
  • Automate document management and e-signature needs for increased speed, security, and ease of use
  • Maintain compliance requirements

State and Local Governments:

  • A 360° view into constituents, service requests, and project data
  • Unify different citizen touchpoints to facilitate direct citizen interactions - from answering questions to processing applications
  • Ensure a consistent experience across multiple channels and provide service agents with insights into individual service requests and overall trends
  • Enhance productivity through chatbots and automated call responses for the highest-volume call topics
State and Local Governments
Government-Agencies-and-Contractors

Government Agencies and Contractors:

  • Leverage data from Salesforce Sales Cloud to win strategic opportunities for increased sales, superior service, and better support.
  • Access mission-critical information from responsive and customisable mobile apps
  • Deliver the exact solutions that public sector agencies need at the right time
  • Aid in marketing, supplier management, and talent management

TechForce Services 3P model approach

Projects – a holistic, end-to-end spectrum of services to transform citizen experience and enhance service delivery including:

  • Digital Service Delivery to seamlessly manage the lifecycle of a digital transaction from an online self-service transaction through to the assignment, assessment, and reporting of the case.
  • Government Cloud Plus to get IT infrastructure designed for scalability while also meeting the security requirements.
  • Grants Program Management to streamline the grants management lifecycle from start to finish.

People – working with exceptional people who are living their purpose and making a real, lasting, and positive difference:

  • Local onshore teams with an assured technical prowess
  • Convenience to scale up and down
  • Flexibility to leverage contract staff for short term to long term projects
  • Certified teams of specialists, including lightning champions

Products - leveraging best Salesforce products to solve unique challenges of the public sector

  • Customer 360 to deliver smarter customer experiences by creating a single source of information, streamlining access to applications, and building apps quickly for emergency response.
  • IT innovation to connect legacy systems into a single source of truth, scale fast, adhere to stringent data security demands, and integrate for a single view.
  • Agency Services to manage compliance, enhance process improvements, and improve service delivery.

What our

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Case studies

Interested to learn more about our Salesforce Government Cloud Services?

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