Salesforce Education Cloud

Admission to Alumni Experience.

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Drive the next normal with customised solutions for your institutions

Build one-to-one engagement with students and corporate partners. Offer a “connected campus” experience. Leverage data for better insights, personalised services, and agile infrastructure. Create cognitive campuses, help teachers and students improve outcomes, support customised learning, increase research capacity, and optimise operations for better cost effectiveness.
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What are the Salesforce solutions for educational institutions?

Recruitment-admissions

Recruitment, Admissions, and Onboarding

  • Gives you the right processes and systems to attract and engage students
  • Simplifies the application and admissions process
  • Facilitates timely and accurate information
  • Offers insights with a 360° view of the student journey

Retention and Progression

  • Helps you retain students with appropriate data collection, review, and intervention programs
  • Empowers your staff with the right information to help and retain students
  • Creates student communities to tap into a wealth of insights
  • Helps students help themselves by making it easier to navigate the system
Retention-and-progression
Alumni Experience

Alumni Experience

  • Stay in touch with alumni
  • Manage donations and grants
  • Facilitate lifelong learning engagements
  • Build strong ties with the business community

Agent Experience

  • Optimise workflows and automate repetitive, time-intensive, transactional processes to improve efficiency
  • Provide operational autonomy to agencies for enhanced empowerments
  • Enable making requests and applying on behalf of students with a transparent view on their goals, commissions, and payment history
Agent Experience

How do we create engaging journeys?

We are a Salesforce Consulting partner specialising in the implementation of the Salesforce Clouds and the Higher Education Data Architecture (HEDA) model to create “Connected Campuses.” We work with universities and higher education providers to implement Salesforce HEDA, Marketing, Sales, Service and Portal Clouds to create a personalised experience from pre-recruitment to alumni.

Student Portal

Offer real-time access to students through notifications, applications, enrollments, courses and subject scheduling. Deliver outstanding service and drive retention.

Program Administration

Create, schedule, and manage your courses, sessions, and teaching rosters. Streamline program management and enrollment for online and professional programs.

Faculty, Teacher or Trainer allocation

Schedule faculty members and resources for courses and sessions. Get a comprehensive picture of faculty. Offer transparency for management.

Student 360° view

View all interactions with each student, including first inquiry, credentials, enrollments, session registrations, results, and case history. Select engage, and enroll best-fit students.

Education Cloud

Centralise and streamline operations. Personalise email or drip campaigns. Track dynamic email journeys, nurture email campaigns and student outreach. Get top-level performance visibility.

Completions Engine

Configure your completion rules to automatically flag students who have completed all requirements for certificates or qualifications.

Analytics and Compliance Reporting

Boost student admission, retention, and completion rates with advanced data analytics. Ensure operational and regulatory compliance with a single customer view.

Alumni Relationships

Gain visibility into alumni interactions. Segment and build personalised alumni communities by nurturing prospects. Cultivate valuable donors through marketing automation and personalised email campaigns.

TechForce Services 3P model approach

Projects – a holistic, end-to-end spectrum of services to drive student lifecycle including:

  • Consultation and customisation for the your specific needs
  • Lightning Migrations to use your data more holistically beyond the application process
  • API and non-API integrations to power connected student-faculty experiences
  • Health Checks to reduce security risks and data loss
  • Data Analytics for answering questions about retention and institutional effectiveness

People – working with exceptional people who are living their purpose and making a real, lasting, positive difference:

  • Local onshore teams with an assured technical prowess
  • Convenience to scale up and down
  • Flexibility to leverage contract staff for short term to long term projects
  • Certified teams of specialists, including lightning champions

Products- leveraging the best Salesforce products to solve university and educational institution specific challenges

  • DevOps to ensure significantly high release velocities and adoption of agile methodologies
  • Digital Document Management for quicker and easier transactions, online submission of admission forms, contract authorisation, and more
  • Digital Adoption Platform to enable a faster learning curve to digital transformation.

What our

Customers Say

A happy customer is your greatest brand ambassador. Watch what our customers say about us.

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Case Studies

Interested to learn more about our Salesforce Education Cloud Services?

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