Ongoing expert tweaks ensure your Salesforce grows with your business. We identify efficiency boosts, suggest smart upgrades, and implement best practices so you always get the most value.
Ditch admin headaches! Our experts handle user management, security, data, and updates, freeing you to focus on growth. Your optimized system saves time, money, and frustration.
We stay on top of every Salesforce update and enhancement, seamlessly deploying them to your system and keeping your business ahead of the curve.
Trained users master your custom features, boosting productivity and squeezing every advantage from your tailored system.
Masterful training makes using Salesforce a breeze, boosting adoption and driving results. Your team will embrace change, leverage every feature, and crush daily tasks.
User interactions fuel insights. Consultants mine your feedback for training tweaks and system upgrades, ensuring your Salesforce keeps exceeding expectations.
Confident users handle daily tasks and fix hiccups, freeing IT for bigger wins and boosting your Salesforce ROI.
Customize Salesforce to fit your unique needs. Add objects, fields, and workflows on-demand to scale seamlessly and keep pace with your evolving business.
Ditch generic sales talk and tailor Salesforce to your unique workflows. Craft custom objects, fields, and flows that mirror your operations, boosting efficiency and data accuracy.
Automate repetitive tasks with custom workflows, freeing you up to focus on what matters most. Boost efficiency and watch your operations hum.
Tailor Salesforce to your unique needs, unlock powerful data insights, and craft winning CRM strategies that leave the competition in the dust.
Access the right data at the right time to eliminate errors and streamline your processes, boosting efficiency and productivity.
Clean, reliable data fuels confident decisions. Make strategic plans and run reports with total trust, thanks to accurate info at your fingertips.
Streamline data management to stay compliant and secure. Protect sensitive information, avoid costly breaches, and keep your business worry-free.
Secure your data's future with robust management, ensuring it grows alongside your business without sacrificing quality.
Unite your data and personalize every touchpoint, from smarter interactions to faster service, with expert integrations that elevate your customer experience.
Connect Salesforce to all your systems and gain a crystal-clear, 360-degree view of your customers. Analyze interactions, predict needs, and deliver personalized experiences that wow.
Integrate Salesforce with other systems and watch siloed information vanish. Enjoy consistent, real-time data across platforms, empowering every department with accurate insights.
Stay one step ahead with audit trails and monitoring. Track user activity, spot suspicious behavior, and respond fast to protect your Salesforce data.
Proactive compliance checks safeguard your Salesforce against costly legal risks and data privacy concerns, ensuring you confidently meet industry standards like GDPR, HIPAA, and PCI-DSS.
Stay ahead of threats with automatic security updates and expert patching, shielding your valuable data and keeping your instance fortress-strong.
Rest assured, your information is safeguarded with encryption both at rest and in transit, keeping it unreadable to anyone but authorized eyes.
Ongoing system administration, user management, and configuration to ensure your Salesforce instance is optimized for your business needs
Providing support to end-users, including troubleshooting issues, answering questions, and offering training to help them make the most of Salesforce.
Creating custom objects, fields, and workflows to align Salesforce with your evolving business requirements.
Data cleansing, migration, and ongoing data maintenance to ensure data quality and integrity within Salesforce.
Connecting Salesforce with other business systems and applications to enable seamless data exchange and process automation.
Regular security assessments and compliance checks to ensure your Salesforce instance meets industry and regulatory standards.
With a decade of hands-on experience, TechForce Services stands at the forefront of providing unparalleled Salesforce Managed Services across various industries and solutions. Our deep domain knowledge and real-life expertise enable us to understand and enhance business models and processes.
TechForce Services offers comprehensive Salesforce managed support to ensure the seamless operation of your CRM. Our dedicated team ensures that your Salesforce instance operates at its peak efficiency, providing the support you need when you need it.
Unlock growth and efficiency with our expertise in Salesforce Customer 360. Gain a comprehensive view of customer data across marketing, sales, commerce, production, service, finance, and throughout your organization.
Experience the power of a unified platform for your complete sales process. Our expertise covers opportunity management, sales automation, forecast management, revenue cloud, sales engagement, territory planning, and more.
Win hearts through a connected experience with our Service Cloud solutions. Benefit from case management, automation, analytics, self-service, field service, digital engagement, omni-channel engagement, and more.
Put your customers first, from anywhere. Our Experience Cloud solutions encompass partner relationship management, business integrations, customer service, and building tailored experiences for your audience.
Build trusted relationships for life with Marketing Cloud. Leverage our expertise in customer data platforms, personalization, engagement, account engagement, intelligence, loyalty management, and more.
Seamlessly manage education workflows with our Education Cloud expertise. We bring together data on admission, verification, assessment, alumni management, CRM, and more, all in one place.
In the realm of financial services, we assist in addressing challenges such as transitioning from traditional institutions to providing innovative solutions, meeting customer demands, and preventing data breaches.
Navigating the complexities of government processes requires specialized solutions. Our CRM managed services for government entities address specific needs, ensuring efficient operations and service delivery.
Our products in the Managed Services consists of three distinct of services. The Products currently differ only in the available hours and can be chosen based on your needs. The first bucket is the Admin Service, which is 50% of the allocated weekly hours under a product. These hours are available to a customer to request Administration related help covered in Remote Administration Scope link.
The second bucket is the Business Analysis, where we work closely with you to understand your unique business needs and provide suggestions to implement them in Salesforce. Hours available here are at 25% of the total time in week.
Under the third bucket, Development bucket we look after your needs for minor enhancement either automation or code.
In our offering, the second and third bucket together form our Customer Success plan.
Our remote administration services cover a range of activities, including user management, security and access controls, data management, system configuration, and customization support. We handle routine administrative tasks and ensure the smooth operation of your Salesforce instance.
Please refer to our Remote Administration Scope at link
You can easily request support by submitting a ticket through our Customer portal or by contacting our support team via email. Our team will promptly address your request and provide assistance.
Business support hours means 9:00 AM to 5:00 PM AEST
Customer success is at the core of our managed service offering. It means that we are committed to helping you achieve your Salesforce goals and maximise the value of your investment. All our plans offer two distinct buckets of service hours, namely the Business Analysis and Development.
As part of Business Analysis, we work closely with you to understand your unique business needs and provide suggestions to implement them in Salesforce. If these changes are minor enhancement, then we will build it as part of hours available under the Development bucket.
Customer Success bucket components Business Analysis and Development, and they don’t accrue. Which means they are not available beyond the current week. However, if the hours can be used in the same week towards Admin hours to get additional Admin support.
We acknowledge the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
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We’ve got your Salesforce administration covered, allowing you to focus on what matters most: your business success.
*Disclaimer: Certain Admin Support tasks may necessitate the involvement of developers and business personnel to ensure effective execution.
Through discussions with the business and ongoing familiarity by our support teams, we pinpoint optimization areas in your processes. We can also offer before-and-after comparisons to showcase enhancements.
Through business discussions, we target repeatable or error-prone processes for automation, basing our decisions on the platform’s best practices without relying on specific tools.
We ensure that our Salesforce-certified practitioners consistently demonstrate competency and embrace continuous technical advancement. Our team is even trained to adeptly handle any updates or changes on client platforms.
We discuss and estimate changes with clients before implementation. To ensure alignment with requirements, we conduct relevant and, if necessary, user testing before finalizing and closing tickets.
We classify “minor enhancements” on a case-by-case basis, collaborating with your business and IT teams. Likewise, we set limits on the number of minor enhancements within a timeframe through mutual agreement with your teams.
New custom fields need to be estimated and incorporated within the weekly quota; we don’t automatically integrate these fields into existing reports and dashboards.
We use Flows for Salesforce automation. To avoid workflow conflicts, our vast industry knowledge, platform best practices, and rigorous regression testing with key stakeholders guarantee a seamless transition.
In summary, with our plan you get to:
1. Collaborate closely with expert consultants to maximize your business processes.
2. Boost your platform with features aligned to top industry standards.
3. Observe how our detailed discussions lead to tailored Salesforce features.
4. Benefit from our precise adjustments to Apex code for optimal logic.
5. Leverage our expertise for a wide range of workflow enhancements and automations.