Salesforce Government Cloud
Speed. Agility. Citizen-First.
Unlock more potential for innovation
Empower your public sector organisation with Salesforce Public Sector Cloud, a specialised CRM solution designed to meet the unique needs of government agencies and non-profit organisations. Customise your workflows, streamline constituent services, and optimise case management with the tailored strategies and services offered by Salesforce Public Sector Cloud. Harness the power of data to gain comprehensive insights, enabling personalised engagement and exceptional service delivery. Salesforce Public Sector Cloud empowers your organisation to transform public service delivery, improving citizen experiences and making a positive impact on your community.
What can Salesforce do for the Public Sector?
- Manage on-premises legacy systems
- Design, build, and deliver exceptional services
- Address the growing security and compliance requirements
- Improve operational efficiencies by breaking silos, automating systems, and making data reliable
- Modernise processes and unify the fragmented workflows of public sector organisations and agencies with robust integration capabilities into a single source of truth
How can we help you overcome the digital dilemma?
Discover how TechForce Services can assist you in achieving your public sector objectives. As a Salesforce consulting partner, we specialise in seamlessly integrating Salesforce Clouds and industry-specific data models to create cohesive solutions for government and non-profit organisations. Collaborate closely with our experts to deploy Salesforce Public Sector Cloud, incorporating Marketing, Sales, Service, and Portal Clouds to drive a comprehensive digital transformation journey that enhances constituent services, streamlines operations, and maximises community engagement.
Elevate your public service approach with Salesforce CRM for the public sector. Streamline citizen interactions, empower your workforce, and provide citizens with efficient and transparent services. Our mission is to support government agencies and non-profit organisations in delivering meaningful public service, ensuring a better quality of life for your constituents and contributing positively to society.
Here’s what we can do for the public sector:
Federal Governments:
- Build custom, ready-to-deploy apps with little to no coding knowledge
- Deploy scalable solutions that can maintain data and track the progress of several public health and other programs
- Automate document management and e-signature needs for increased speed, security, and ease of use
- Maintain compliance requirements
State and Local Governments:
- A 360° view into constituents, service requests, and project data
- Unify different citizen touchpoints to facilitate direct citizen interactions - from answering questions to processing applications
- Ensure a consistent experience across multiple channels and provide service agents with insights into individual service requests and overall trends
- Enhance productivity through chatbots and automated call responses for the highest-volume call topics
Government Agencies and Contractors:
- Leverage data from Salesforce Sales Cloud to win strategic opportunities for increased sales, superior service, and better support.
- Access mission-critical information from responsive and customisable mobile apps
- Deliver the exact solutions that public sector agencies need at the right time
- Aid in marketing, supplier management, and talent management
TechForce Services 3P model approach
Projects – a holistic, end-to-end spectrum of services to transform citizen experience and enhance service delivery including:
- Digital Service Delivery to seamlessly manage the lifecycle of a digital transaction from an online self-service transaction through to the assignment, assessment, and reporting of the case.
- Government Cloud Plus to get IT infrastructure designed for scalability while also meeting the security requirements.
- Grants Program Management to streamline the grants management lifecycle from start to finish.
People – working with exceptional people who are living their purpose and making a real, lasting, and positive difference:
- Local onshore teams with an assured technical prowess
- Convenience to scale up and down
- Flexibility to leverage contract staff for short term to long term projects
- Certified teams of specialists, including lightning champions
Products - leveraging best Salesforce products to solve unique challenges of the public sector
- Customer 360 to deliver smarter customer experiences by creating a single source of information, streamlining access to applications, and building apps quickly for emergency response.
- IT innovation to connect legacy systems into a single source of truth, scale fast, adhere to stringent data security demands, and integrate for a single view.
- Agency Services to manage compliance, enhance process improvements, and improve service delivery.
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