Delight customers. Accelerate conversations. Drive Results.
Align with Customers
Respond to customer service queries more quickly and intelligently. Expedite service workflows and approvals. Achieve increased customer engagement and satisfaction throughout the support life cycle. Organise and prioritise issues, handle work orders, and reply to client tickets more quickly- accelerating the case resolution. Increase efficiency of service agents and improve customer retention.
Our Service Cloud offerings:
Consultation
Draw finest roadmap, strategy, and tool selection. Evaluate implementation risks and connect key metrics and KPIs before actual roll-out. Obtain guaranteed flawless rollout. Improve customer satisfaction and support staff productivity.
Implementation
Implement Lightning Console, Live Agent, Mobile Messaging, Knowledge Base, Omnichannel Routing, and more. Equip businesses with AI-driven analytics deployments. Boost agent productivity.
Customisation
Establish custom fields and alter business rules. Enable usage of Lightning and Classic Cloud Consoles. Customise accounts and contacts. Develop bespoke email templates and reports, and build custom dashboards.
Key benefits of Salesforce Service Cloud
Case Management
Case management is essential for any business since it considers the customer’s complete life cycle and has a direct impact on how they see you. By utilising our Salesforce Service Cloud implementation services, you will have complete control over your cases and achieve improved case generation, assignment, escalation, and prioritising capabilities.
Omnichannel Communication
Communication is the foundation of customer service. Therefore, having complete control over your communication routes is crucial. To improve your customer care efforts and make it simpler for customers to contact you from anywhere, we give your agents the ability to connect with customers across channels.
Personalise your Customer Experience
Customers are the best assets for any organisation. To drive further value from your business, it is imperative to wow your customers inside out. We help you in obtaining a 360° perspective of your clients, their activities, and their interactions so that you may assist them in making data-driven decisions that enhance their performance and increase their client retention rate.
Automation with Macros
By automating frequent, repetitive, multi-step procedures, you can better handle client complaints while freeing up your support staff.
At TechForce Services, we specialize in Salesforce Service Cloud consulting, implementation, and migration services that are designed to help you streamline your customer service operations. Our team of certified Salesforce experts has years of experience with Service Cloud, and we can help you take your customer service to the next level.
Salesforce Service Cloud Consulting
If you’re looking to improve your customer service operations, we can help. Our Salesforce Service Cloud consulting services are designed to help you get the most out of your Service Cloud investment by tailoring the platform to your unique business needs. Whether you need help with case management, knowledge management, or omni-channel support, we can help you transform your customer service operations.
Our Salesforce Service Cloud consulting services include:
- Service Cloud strategy and planning: We can help you develop a Service Cloud strategy that is tailored to meet the unique needs of your business.
- Case management: We can help you streamline your case management processes and ensure that your customers are getting the support they need.
- Knowledge management: We can help you organize your knowledge base and ensure that your agents have access to the information they need to resolve customer issues.
- Omni-channel support: We can help you provide support across multiple channels, including phone, email, chat, and social media.
Salesforce Service Cloud Implementation
If you’re looking to implement Salesforce Service Cloud, we can help. Our Salesforce Service Cloud implementation services are designed to help you get up and running quickly and ensure that you’re getting the most out of the platform. We can help you with everything from initial setup to data migration and training.
Our Salesforce Service Cloud implementation services include:
- Service Cloud setup and configuration: We can help you set up and configure Service Cloud to meet the unique needs of your business.
- Data migration: We can help you migrate your data from your existing customer service platform to Service Cloud.
- Customization: We can help you customize Service Cloud to meet your specific business needs.
- Training: We can provide training to your agents and administrators to ensure that they are fully equipped to use Service Cloud.
Salesforce Service Cloud Migration
If you’re looking to migrate from another customer service platform to Salesforce Service Cloud, we can help. Our Salesforce Service Cloud migration services are designed to help you migrate your data and processes to Service Cloud seamlessly. We can help you with everything from data mapping to testing and training.
Our Salesforce Service Cloud migration services include:
- Data mapping and migration: We can help you map your data from your existing customer service platform to Service Cloud and migrate it to the new platform.
- Process mapping: We can help you map your existing customer service processes to Service Cloud and ensure that they work seamlessly.
- Testing: We can help you test your new Service Cloud instance to ensure that everything is working as expected.
- Training: We can provide training to your agents and administrators to ensure that they are fully equipped to use Service Cloud.
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Frequently Asked Questions
Salesforce Service Cloud offers a range of tools to help businesses manage their customer service operations effectively. It provides features like omnichannel support, case management, and automation tools to help streamline customer support. With Service Cloud, businesses can provide personalized, efficient, and effective support to their customers, ultimately leading to increased customer satisfaction and loyalty. Additionally, Service Cloud can be integrated with other Salesforce Clouds, such as Sales Cloud, to provide a comprehensive customer relationship management solution. As a Salesforce partner, businesses can also leverage the expertise of Salesforce consulting companies to customize and optimize their Service Cloud implementation for their unique needs.
Salesforce Service Cloud is a customer service platform with two user interfaces: Classic and Lightning. Classic is the original interface and is fully-featured and customizable. Lightning is a newer, more modern interface that provides a streamlined user experience with advanced features like the Lightning Console and the Service Console. Lightning is more intuitive and user-friendly compared to Classic, which can be more complex and require more training to use effectively.
To determine if your organization is using Salesforce Sales Cloud or Service Cloud, you can check the Salesforce edition you are using. The Sales Cloud edition is designed for sales teams and includes features for lead and opportunity management, forecasting, and reporting. The Service Cloud edition, on the other hand, is designed for customer service teams and includes features for case management, knowledge management, and contact center automation.
You can check the edition by navigating to the setup menu in Salesforce and clicking on “Company Information” under the “Company Settings” section. The edition will be listed under “Organization Edition.”
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