Einstein Bots are to build and manage bots to reduce the workload on your service agents. Bots can handle routine requests and free agents to focus on more complex issues. It can also gather pre-chat information to save agents time. […]
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Einstein Analytics Einstein Analytics has now become a popular business intelligence (BI) tool for many allowing users to analyze, aggregate and visualize them to connect the data from various platforms into a single place and explore the complex data easily […]
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