Einstein Bots are to build and manage bots to reduce the workload on your service agents. Bots can handle routine requests and free agents to focus on more complex issues. It can also gather pre-chat information to save agents time. […]
Artificial Intelligence
The relationship between your business data is complex. There are a number of factors that impact the desired business outcome. Even when taking into account those factors which are under your control, unravelling it can be quite a tedious task. […]
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