Einstein Bots are to build and manage bots to reduce the workload on your service agents. Bots can handle routine requests and free agents to focus on more complex issues. It can also gather pre-chat information to save agents time. […]
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Vamsi Krishna (Salesforce MVP) from TechForce Services recently presented on Salesforce Development Best Practices in Sydney Salesforce Managers Forum organized by 3X Partners. This post highlights some key success factors to develop applications using Salesforce platform captured from the presentation. […]
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