Empowering Citizens: A Case Study on the Enhanced User-Friendly Experience of a Government Portal

The New South Wales Electoral Commission (NSWEC) embarked on a project to modernise its disclosure publication portal in light of new electoral funding laws preceding the 2019 NSW State election. The existing platform faced usability issues and lacked efficiency, prompting the need for a comprehensive redesign. With legislative changes emphasising transparency in political donations, the NSWEC sought to enhance accessibility and streamline the disclosure process for stakeholders. This initiative aimed to deliver a revamped portal tailored to meet the evolving demands of electoral participants and the public.


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