Maximising Business Success with Effective Testing in Salesforce

Elevate business performance through efficient testing in Salesforce

Testing may be the extra mile, but it’s the one that separates the good from the great.

Salesforce is a powerful platform that drives business growth and facilitates seamless customer relationship management. However, like any complex system, it is prone to errors and bugs. This is where testing comes into play; it is crucial to guarantee that the organisation’s Salesforce deployment operates seamlessly, efficiently, and by its business objectives.

Testing serves as a preventive measure against costly mistakes, mitigates the risk of data loss, and upholds the trust of end customers. In essence, testing in Salesforce transcends being merely a good practice; it is an absolute necessity.

At TechForce, we recognise the pivotal role that Salesforce testing holds in the success of every Salesforce implementation. This acknowledgement drives us to prioritise comprehensive testing throughout every phase of the development process. We aim to guarantee that our clients are provided with a dependable and top-tier solution. Our unwavering dedication to testing stands as a cornerstone of our mission, which is centred on delivering outstanding service and empowering businesses to flourish in the continuously evolving realm of technology.

Testing Methodologies

Let’s look at the types of testing in Salesforce:

A) Functional or Black Box Testing

Illustration of functional or black box testing, a Salesforce testing technique

Functional testing is the first phase of software testing in Salesforce. It takes place after development and involves reviewing each new feature to check for bugs and ensure that the new functionality works as intended.

This involves conducting testing from the standpoint of a user, devoid of any insight into the inner workings of the system. The primary emphasis lies in assessing the functionality and features of the application to ascertain their alignment with the predetermined business and user experience (UX) criteria.

Some examples of functional testing in Salesforce include:

B) Technical or White Box Testing

llustration of technical or white box testing, a Salesforce testing technique

White box testing is also known as clear box, glass box, transparent box, or structural testing. It is different from black box testing, which only tests the end-user experience. In white box testing, testers have complete knowledge of the application being tested, including access to source code and design documents. This in-depth visibility makes it possible for white box testing to identify issues that are invisible to grey and black box testing.

In Salesforce, white box testing involves testing the internal components and functionality of the application. This can include testing individual Apex classes, triggers, flows, and Visualforce pages to ensure that they function correctly and meet the specified requirements.

Some examples of white box testing in Salesforce include:

Tips and Tricks for Functional (Black Box) Testing in Salesforce

Understand User Requirements

Test Case for Each Acceptance Criteria

While user stories represent the business requirements needed by a role in the business situation, acceptance criteria represent the business and technical boundaries. Test cases modelled around acceptance criteria and user stories provide the best coverage and mimic the actual business situation.

Tips and Tricks for Technical (White Box) Testing in Salesforce


In today’s dynamic business landscape, organisations must harness technology to its fullest extent. Salesforce stands out as a robust tool capable of aiding companies in optimising their operations, enhancing efficiency, and fostering growth. Nevertheless, to unlock the full potential of Salesforce, comprehensive testing is imperative. By testing the system rigorously, businesses can minimise the likelihood of errors, enhance user acceptance, and elevate overall productivity. Over time, investing in testing endeavours can expedite goal attainment and bolster business performance, culminating in superior outcomes.

At TechForce, we deeply appreciate the significance of comprehensive testing in Salesforce. Our proficient team of testers is equipped to assist businesses in meticulously examining their Salesforce systems, covering a spectrum from UI testing to integration testing and beyond. By proactively identifying potential issues, we aid companies in conserving valuable time and resources, leading to enhanced business outcomes. Leveraging our proficiency in both functional (black box) and technical (white box) testing methodologies, we collaborate with businesses to develop Salesforce solutions tailored to their precise requirements.

At TechForce, we are dedicated to helping businesses succeed by providing the highest quality testing services.

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